Terms and Conditions

Welcome to "VENOUS" (https://www.venous.com.tw/) (hereinafter referred to as "this website"), the official online store operated by Venous Eyewear Co., LTD. (hereinafter referred to as "the Company"). Please read and agree to the terms of use of this website before making your first purchase and providing your basic information to complete the purchase process. This ensures that you can confidently browse the various services and information provided by this website.

The latest terms and conditions of the Company will be updated in the footer of the website's homepage at https://www.venous.com.tw/. You agree that the Company has the right to change the terms and conditions at any time in response to operational needs. Unless there is a significant impact on your shopping rights, the Company will not notify you individually.

You should carefully review these terms and conditions before each purchase. By continuing to use or make purchases, you signify that you have read and agreed to all modifications and changes. If you do not agree to the modified or changed terms, please stop using the services of this website. If you are under twenty years old, please read the terms of use of this website with your parents or guardians and agree before proceeding with any purchase. You and your legal representative or guardian agree that subsequent purchases on this website are necessary for daily life and ensure that you have obtained the consent of your legal representative or guardian.

1. Account and Password

To ensure transaction security, this website will use the email address you provide as your account, and you will select a password for personal login identification. You may change your personal password as needed. Do not use the same password as on other websites and regularly change your personal password to maintain account security.
You declare and guarantee that the basic information you provide is correct and complete. Do not use another person's information. If you violate this guarantee, the Company has the right to suspend or terminate your account and refuse your use of the Company's services.
You agree to be responsible for the safekeeping and confidentiality of your account and password, including but not limited to not disclosing them to third parties, not sharing them with others, and logging out of the website in a timely manner. Unless it is proven that a third party illegally used your account and password, you are fully responsible for any use of your account and password.
If your account is impersonated or misused, you should immediately notify the Company to prevent further damage. The Company will assist in suspending the relevant transactions and subsequent use of the account and will reset the password to enable use after clarifying the account usage issues.

2. Store Policies

The Company collects, processes, and uses your personal information for providing related services and marketing during each transaction or participation in activities. For details on personal information, please refer to VENOUS's Privacy Policy. You agree that the Company may periodically send product information to your email address. If you wish to subscribe, unsubscribe, or modify subscription settings, you can do so via the website's [Homepage/Subscribe to Newsletter]. The Company will comply with the Personal Data Protection Act and relevant laws, the website's terms of use, and the privacy policy to properly use your personal information. In the following cases, the Company may provide your personal information to relevant authorities or third parties who claim their rights have been infringed and present formal documents to judicial authorities:

As required by law or by legal procedures from police, judicial, or other competent authorities.
In emergencies to protect the legal rights of other customers or third parties.
To maintain the normal operation of the website.
For necessary information for cash flow, logistics, or other cooperative or partner companies related to providing the Company's services.
If the user violates government laws or the website's terms of use.

This website may contain links to other websites due to advertisements or cooperative promotional activities. Once you click on these links to other websites, the terms of use and privacy policy of this website no longer apply. The Company does not guarantee the usage, privacy, or personal data protection policies of these other websites. You must judge whether the relevant terms of those websites sufficiently protect your rights before deciding to use their services. The Company is not responsible for any adverse situations that arise from your continued use of those websites.

3. Notification Method

You agree that any communication between you and the Company regarding the use or transactions on this website will be in electronic form. The Company may notify you via email, and you may notify the Company through the website.

4. Transaction Notes & Order Confirmation

The quantity of products provided on this website is limited. Please complete the ordering process as soon as possible after selection. Adding items to the shopping cart does not mean you have completed the order. If another user completes the order before you do, the system will notify you that the item is sold out, and you must remove it from the shopping cart.
The website may set a maximum quantity limit for specific products for each consumer per order. If you place orders exceeding this limit or repeatedly place multiple orders with multiple accounts, the website is only responsible for shipping according to the quantity limit for a single consumer.
You can place an order based on the quantity and price confirmation mechanism provided by the website. The Company will accept your order unless there is a justified reason for refusal within two business days after the order is placed.
Sending or placing an order does not represent the establishment of a transaction contract. Venous reserves the right to accept the order, establish the transaction, and ship the goods. After the contract is established, shipment or other confirmation mechanisms will be used for notification.
If there is a pricing error, price mislisting, or out-of-stock situation, Venous has the right to terminate the contract after confirming these situations, and the order will be deemed null from the beginning.
The shipping of products on this website will be based on the method selected and specified by you at the time of ordering. Product pricing does not include shipping costs. However, if you meet certain promotional conditions, the Company will bear the shipping cost according to the selected shipping method. If partial returns cause you to no longer meet the shipping promotion conditions, the Company will deduct the original shipping cost from the refund amount (the shipping cost is based on the announcement on the website at the time of order).
You have the right to cancel the contract within a 7-day cooling-off period upon receipt of the goods as per the Consumer Protection Act. Please note that the cooling-off period is not a trial period; it is for you to evaluate whether to purchase the product. If you use the product, it may affect your right to a refund.
If the Company needs to refund you due to reasons other than those specified in the Consumer Protection Act, you agree that the refund will be processed as follows: 1. The refunded amount will be converted to an equivalent amount of shopping credits, which must be used within a specified period and cannot be used after the expiration date without any form of compensation. 2. Shopping credits are for the member's personal use only and cannot be transferred, exchanged for cash, or exchanged for gifts. 3. Shopping credits from canceled orders and returns will be returned to the member's account with the same expiration period as the original. For any further questions, please contact Venous customer service for assistance.
For any other matters related to shopping on this website, please refer to the shopping instructions on the website.

5. Intellectual Property Statement

All content on this website, including but not limited to product photography, model photos, illustrations, website structure, programming, website layout, trademarks, other marks, or information, is subject to intellectual property rights owned by the Company or relevant rights holders and protected by copyright law, trademark law, patent law, trade secret law, and fair trade law. Unauthorized use without prior permission or authorization from the Company or rights holders is prohibited and may result in infringement or legal liability.

6. Limitation of Liability

You agree that any disputes arising from the use of this website or shopping on this website, except where otherwise mandated by law, will be limited to three times the amount you actually paid to the Company for the transaction in question. Your liability for compensation to the Company due to a violation of the website's terms of use or other breaches will be the same.

Warranty stickers removed or warranty cards lost without registration will be considered invalid.
According to the Consumer Protection Act, consumers are entitled to a 7-day appreciation period for goods (the appreciation period is not a trial period).
Headphones are considered personal hygiene products. Once opened, they are considered purchased. Please think twice before ordering or opening the product to avoid affecting your rights.
Returns are limited to unopened new items. Once opened, the item is considered purchased. If you insist on returning the item, since the product cannot be resold, you will need to pay at least 10% of the product value as compensation for refurbishing. For this issue, please contact our customer service team.

7. Service Interruption and Disclaimer

The Company will maintain the normal operation of the website with generally expected safety methods and technology. The Company reserves the right to suspend all or part of the website services without prior notice under the following circumstances and is not liable for any direct or indirect damages arising therefrom:

Relocation, replacement, upgrade, maintenance, or repair of the website's related hardware and software.
Service interruption or cessation due to natural disasters or other force majeure factors.
Service interruption or cessation due to telecommunication or website company service interruptions or other reasons not attributable to the Company.
The website is affected by external forces causing incorrect information display, forgery, tampering, deletion, extraction, or system interruption or malfunction.
User violations of the website's terms of use or laws resulting in suspension or termination of service.
Other situations deemed necessary by the Company to suspend or terminate the service.

For foreseeable software and hardware maintenance, the Company will notify you in advance through appropriate means.

8. Suspension of Membership

To protect your rights and other users' rights, you agree that the Company has the right to temporarily or permanently suspend your membership account in the following situations:

The information provided during registration is inaccurate.
Misuse of another person's information.
Misuse or sharing of your account and password with third parties without the Company's consent.
Violation of relevant laws or the website's terms of use.
Other improper actions deemed necessary by the Company.

The Company will notify you of the suspension via email or other appropriate means. If you disagree with the suspension, you may contact the Company's customer service for further clarification.

9. Modification and Termination of Terms

You agree that the Company has the right to modify or terminate the terms of use at any time. The latest terms will be updated in the footer of the website's homepage at https://www.venous.com.tw/. If the modifications or termination significantly affect your rights, the Company will notify you via email. Your continued use or purchases on the website after the modifications or termination signify your acceptance of the changes. If you do not agree to the modified or terminated terms, please stop using the website's services immediately.

10. Governing Law and Jurisdiction

These terms of use and your use of this website shall be governed by and construed in accordance with the laws of the Republic of China (Taiwan). Any disputes arising out of or related to these terms of use or your use of the website shall be subject to the exclusive jurisdiction of the Taiwan Taipei District Court.