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FAQ

Q: If worn all day as daily myopia glasses, will the VENOUS wireless earphone temples automatically enter standby mode? Can they answer calls?
A: Yes, if the connected device is inactive (no audio activity such as talking or listening to music) for more than three minutes, the VENOUS audio glasses will enter standby mode. When a call comes in, they will automatically connect. To answer the call, simply press the round button on the temple.


Q: How do you replace the battery?
A: The temples of VENOUS wireless earphones are equipped with magnetic electromagnetic batteries. Simply remove the exhausted battery from the temple position and insert a fully charged battery, following the +/- instructions.

Q: Can I attach the VENOUS audio temple tips to my existing glasses?
A: Yes, VENOUS wireless temple tips can be attached onto almost any style of glasses. However, glasses made of special materials may not be compatible. To be sure, you can bring your glasses to the store for further evaluation.


Q: How to turn on the VENOUS wireless earphones?
A: When you put on VENOUS related products, they will automatically turn on. After putting them on, turn on the device you want to connect to and perform Bluetooth settings.
For example: turn on Bluetooth on your phone, select [Magic Palm] to connect, and when you hear Connected, the connection is successful.

Q: How long is the warranty of the product itself? How long is the warranty for battery-related consumables?
A:
Frame: No warranty is provided. If there are any abnormalities when receiving the product, please take a photo of the product appearance and contact customer service as soon as possible. Frames purchased in physical stores are subject to the warranty of each store.

Wireless earphone temples: The user is provided with a 12-month warranty starting from the date of invoice consumption. If you log in the product warranty information within 1 month with the warranty sticker on the outer box, you can enjoy an extended warranty benefit of 6 months, and the extended warranty can be up to 18 months. .
Rechargeable lithium battery pack: Provides a half-year quality warranty starting from the date of invoice consumption.

※ Please be sure to pay attention to the warranty serial number when removing the outer sealing film of the package. If it is torn/lost, the warranty rights will be affected.
※ During the warranty period, if the product is damaged due to non-human factors, VENOUS will provide free repair service; if it is damaged due to other factors, please send it back to Venous for review and quotation.


Q: What guarantee does the product have?
A: This product has been insured by Fubon Product Liability Insurance for NT$10 million.
NCC National Certification Number: CCAK23LP0900T6
BSMI Certificate Number: R65382


Q: Instructions for returns and exchanges
A: Products purchased from the official website are entitled to a 7-day product hesitation period (not appreciation/trial period) as long as the packaging is intact and the battery is not discharged.
VENOUS provides returns for the entire order and does not accept the return of some items in the order; if you want to exchange goods, please return the order and re-order.


Q: Where can I buy VENOUS related products?
A: In addition to purchasing VENOUS lifestyle smart glasses in sun and sports styles on the official website, you can also go to [ Store Locations ] for VENOUS wireless earphone temple grafting.


💙 If you have any other related questions, please feel free to contact us on " VENOUS official LINE ".
(Service hours: Monday to Friday 8:00-12:00 / 14:00-17:00)