Q: If worn daily for a whole day, will Magic Palm Wireless Audio Temple Tips automatically enter standby mode? Can it answer calls?
A: If the connected device is not used for any audio activity (such as calling, listening to music) for more than three minutes, Magic Palm Wireless Audio Temple Tips will enter the standby state; when a call comes in, it will automatically connect. You can press Use the button on the temple to answer calls.
Q: How to replace the battery?
A: Magic Palm Wireless Audio Temple Tips are all magnetic electromagnetic. Take out the exhausted battery directly from the temple position and put in the fully charged battery according to the +/- instructions.
Q: Can I bring my existing glasses to pick up the Magic Palm Wireless Audio Temple Tips?
A: Yes, VENOUS Wireless Audio Temple Tips can basically be grafted on any style of glasses. Except for special materials, it cannot be grafted. If you want to further confirm whether it can be grafted, you can bring your glasses to the store and confirm with the store clerk before grafting. If you want to know more about the customized glasses and temple grafting process, please refer to Customized Bluetooth Glasses. There is no limit to the frame shape of wireless headphones!
Q: How to turn on the Magic Palm Wireless Audio Temple Tips ?
A: When you put on the Magic Palm product, it will automatically turn on. After putting it on, turn on the device you want to connect to and perform Bluetooth settings.
For example: turn on Bluetooth on your phone, select [Magic Palm] to connect, and when you hear Connected, the connection is successful.
➝ Further reading：" How to use Bluetooth headsets? Simple 3-step pairing and quick connection tips are here! "
Q: How long is the warranty of Smart Lifestyle Glasses? How long is the warranty for battery-related consumables?
A：
Frame: No warranty is provided. If there are any abnormalities when receiving the product, please take a photo of the product appearance and contact customer service as soon as possible. Frames purchased in physical stores are subject to the warranty of each store.
Wireless Audio Temple Tips: We provide users with a 12-month warranty starting from the date of invoice consumption. Use the warranty sticker on the outer box to log in the product warranty information within 1 month, and enjoy the benefits of extended warranty for 6 months, and the maximum extended warranty can be 18 months. .
Charging Set: Starting from the date of invoice consumption, a half-year quality warranty is provided.
※ Please be sure to pay attention to the warranty serial number when removing the outer sealing film of the package. If it is torn/lost, the warranty rights will be affected.
※ During the warranty period, if the product is damaged due to non-human factors, VENOUS will provide free repair service; if it is damaged due to other factors, please send it back to Venous for review and quotation.
Q: What guarantee does the product have?
A: This product has been insured by Fubon Product Liability Insurance for NT$10 million.
NCC National Certification Number: CCAK23LP0900T6
BSMI Certificate Number: R65382
Q: Instructions for returns and exchanges
A: Products purchased from the official website are entitled to a 7-day product hesitation period (not appreciation/trial period) as long as the packaging is intact and the battery is not discharged.
VENOUS provides returns for the entire order and does not accept the return of some items in the order; if you want to exchange goods, please return the order and re-order.
Q: Where can I buy VENOUS related products?
Ａ: In addition to purchasing VENOUS glasses accessories on the official website, you can also purchase related products of its Magic Palm Smart Lifestyle Glasses. If you want to customize Bluetooth glasses, you can go to [ Store Locations ] for Wireless Audio Temple Tips grafting.
💙 If you have any other related questions, please feel free to contact us on " VENOUS official LINE ".
(Service hours: Monday to Friday 8:00-12:00 / 14:00-17:00)
